How Can We Help You?

Creating an account is easy! Click the "Get Started" button on our homepage, enter your college email address, create a secure password, and verify your email. You'll need to use your official college email (.edu) to ensure you're part of a verified campus community. Once verified, you can complete your profile and start connecting!

CampusConnect supports over 500+ colleges and universities across the country. If your college isn't listed yet, you can request to add it through our contact form. We're constantly expanding our network to include more institutions.

Yes! CampusConnect is completely free for all students and alumni. All core features including social networking, marketplace, job board access, and group participation are available at no cost. We believe in providing equal access to all students regardless of their financial situation.

Verification is automatic when you sign up with your official college email address. We send a verification link to your .edu email, and once you click it, your account is verified. If you're having trouble with verification, contact our support team for assistance.

To edit your profile, click on your profile picture in the top-right corner and select "Settings." From there, you can update your bio, profile photo, major, graduation year, interests, and other personal information. Remember to save your changes before leaving the page.

Yes, you can change your email address in account settings. However, if you're changing to a new college email, you'll need to verify the new address before the change takes effect. Your account must always be linked to a valid .edu email address.

Click "Sign In" on the homepage, then select "Forgot Password." Enter your registered email address, and we'll send you a password reset link. The link expires after 24 hours for security purposes. If you don't receive the email, check your spam folder or contact support.

We're sorry to see you go! To delete your account, go to Settings > Account > Delete Account. You'll need to confirm your password and the deletion request. Please note that account deletion is permanent and all your data, including posts, connections, and messages, will be permanently removed.

You can connect with other students by visiting their profile and clicking the "Connect" button. You can also discover new connections through the "People You May Know" section, by joining groups, or by participating in campus events. Once someone accepts your connection request, you'll be able to message each other directly.

Visit the Mentorship section from the main menu. You can browse alumni profiles filtered by industry, company, or graduation year. When you find a potential mentor, send them a mentorship request with a brief introduction about yourself and what you hope to learn. Many alumni are eager to give back to their campus community!

Direct messaging is available only between connected users to protect everyone's privacy. However, you can send a connection request with a personal message explaining why you'd like to connect. You can also interact with posts from non-connections through comments and reactions.

To block or report a user, visit their profile and click the three-dot menu icon. Select "Block" to prevent them from seeing your profile or contacting you, or "Report" to flag inappropriate behavior. Blocking is private and the other user won't be notified. All reports are reviewed by our safety team within 24 hours.

Navigate to the Groups section from the main menu. Browse through available groups or use the search function to find specific interests. For public groups, click "Join" to become a member instantly. For private groups, you'll need to request membership and wait for admin approval.

Yes! Any verified user can create a group. Click "Create Group" in the Groups section, choose a name, add a description, set privacy settings (public or private), and upload a cover image. As the creator, you'll automatically become the group admin with full moderation capabilities.

Public groups are visible to everyone and anyone can join instantly. Private groups are only visible to members, and joining requires admin approval. Posts in private groups are only visible to members, while public group posts may appear in campus feeds.

To leave a group, go to the group page, click on "Joined" or the settings menu, and select "Leave Group." Your posts will remain in the group unless you delete them before leaving. If you're the only admin, you'll need to assign another admin before you can leave.

Go to the Marketplace section and click "Sell Item." Add photos of your item, write a detailed description, set your price, and choose a category. Include condition details and preferred payment methods. Your listing will be visible to all students at your college once published.

No, CampusConnect does not charge any listing fees or commissions. All transactions are directly between buyers and sellers. We recommend meeting in safe, public locations on campus and using secure payment methods.

Click "Message Seller" on any listing to start a conversation. You can ask questions about the item, negotiate the price, and arrange a meetup. All marketplace messages are kept within the platform for your safety and convenience.

Prohibited items include alcohol, tobacco, weapons, illegal substances, counterfeit goods, stolen property, and adult content. Academic dishonesty materials (like essays for sale) are also strictly forbidden. Violations result in immediate listing removal and may lead to account suspension. See our Community Guidelines for the complete list.

By default, your profile is visible to all verified students and alumni within your college network. You can adjust privacy settings to control what information is visible and to whom. Go to Settings > Privacy to customize your visibility preferences for each profile section.

We use industry-standard encryption for all data transmission and storage. Your personal information is never sold to third parties. We comply with FERPA regulations and conduct regular security audits. Read our full Privacy Policy for detailed information about data handling.

Go to Settings > Security > Two-Factor Authentication. You can choose to receive codes via SMS or use an authenticator app. We highly recommend enabling 2FA to add an extra layer of security to your account and protect your personal information.

Immediately change your password and enable two-factor authentication if you haven't already. Go to Settings > Security > Active Sessions to review and revoke any suspicious logins. If you notice any unauthorized activity, contact our support team immediately. We recommend using a unique, strong password for your CampusConnect account.